Privacy policy

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

• Identity: David Ortega Cavallanti (hereinafter, ByteChip)
• Tax ID (NIF/CIF): 47529359C
• Address: Camino Robledo de Chavela 2, 28210 Valdemorillo, Madrid

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

At ByteChip we process the information provided by interested persons for the following purposes:

1. Order management: Processing the purchase of products (consoles, components, second-hand equipment) and services (remote assistance, repairs).
2. Shipping of products: Managing the logistics and delivery of your purchases through carriers.
3. Customer service: Answering questions, queries or technical incidents raised through our contact forms or chat.
4. Invoicing: Complying with the legal and tax obligations arising from the sale.
5. Commercial communications: (Only if the user expressly authorises it) Sending offers, shop news or new useful technical videos.

3. HOW LONG WILL WE KEEP YOUR DATA?

The personal data provided will be kept:

• For as long as the commercial relationship lasts.
• For the time necessary to comply with legal obligations (e.g. 5 years for invoices).
• Until the data subject requests its deletion.

4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis for processing your data is:

• Performance of a contract: To process your purchases and support services.
• The data subject's consent: For sending commercial communications or website enquiries.
• Legitimate interest: To ensure the security of the website and prevent fraud.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE DISCLOSED?

Your data may be disclosed to third-party collaborators necessary for providing the service:

• Carriers: So that you receive your order at home.
• Payment gateways (Stripe/PayPal): For the secure processing of payment for your orders.
• Tax advisers: For managing the legal accounts.
• Hosting and email providers: For the technical operation of the website.

6. USER RIGHTS

Anyone has the right to obtain confirmation as to whether or not we at ByteChip are processing personal data concerning them. You have the right to:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request its deletion when it is no longer necessary.
• Request the restriction of, or object to, its processing.
• Request data portability.

To exercise these rights, use the form at the bottom of this page, stating which right you wish to exercise. We may ask you for a copy of your ID to verify your identity.

7. DATA SECURITY

ByteChip undertakes to comply with its obligation of secrecy regarding personal data and its duty to keep it confidential. To this end, we have adopted the technical security measures necessary to prevent its alteration, loss, unauthorised processing or access (such as the use of SSL protocols across the whole website).